We understand that from time to time you may wish to return a product to us.
We have created this 30 day returns policy to enable you to return products to us in certain circumstances.
This returns policy applies to customers in England and Wales.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) We receive the returned product within 30 days following the date of purchase of the product.
(b) The returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
(c) You comply with the returns procedure set out below.
(d) None of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must email firstname.lastname@example.org or write to the club within 7 days of purchase of product at Slough Town FC, Holloways Park, Slough Road, Beaconsfield, Bucks, HP9 2SE, explaining why you wish to return the product (do not send the product). Following receipt of your email/letter and confirmation that the product is eligible for return, a Returns Number will be issued which is confirmation that the product may be returned.
No product will be accepted for return unless a valid Returns Number has been issued.
Following receipt of a Returns Number please send the product Recorded Delivery to the Returns Department at the above address. Please include a note of the returns number inside the package and please make a note of this number on the outside of the packaging. Failure to do so will delay the returns procedure.
All Returns must be sent recorded delivery. Slough Town FC do not accept any responsibility for lost goods.
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) Food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above.
(b) DVDs, CDs and other audio or video or audio-visual recordings.
(c) Computer software.
(d) Newspapers, periodicals, magazines, programmes or similar products.
(e) Toiletries and cosmetics.
(f) Any product made to your specification.
(g) Any product made to order.
(h) Gift vouchers.
(i) Crockery, Glasses or and kind of drinking vessel
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges. Where however the sales price of the product has reduced the refund amount will equate to the new lower price sales price.
(6) Improper returns
Where you return a product in contravention of this policy:
(a) We will not refund or exchange the product.
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product at our sole discretion without any liability to you.
(7) About us
Full name : Slough Town Football Club.
Address : Slough Town FC, Holloways Park, Slough Road, Beaconsfield, Bucks, HP9 2SE
Returns email address : email@example.com